Chick-Fil-A Takes Top Spot For Customer Satisfaction

Atlanta’s most famous food chain is Chick-Fil-A, the restaurant that has made boneless chicken and waffle fries a staple.

For the fourth year in a row, the chain came in #1 for customer service, according to the American Customer Satisfaction Index, an annual report.

Chick-Fil-A has a cult-like following among Southerners familiar with the chain. That’s why the quick-serve restaurant is the most popular when it comes to customer service.

In fact, numerous people have recorded video testimonials proclaiming how great the customer service is at Chick-Fil-A. And just think, it all started in metro Atlanta.

How Did Chick-Fil-A Begin?

What came first? The chicken… or the egg? In Georgia, the answer to that question is S. Truett Cathy.

Chick-Fil-A is part and parcel made of red Georgia clay. This is indisputable ever since Cathy opened a small eatery called the Dwarf Grille opened right under Atlanta’s nose in tiny Hapeville, Georgia back in 1946.

Since then millions have become loyal fans of the restaurant known for the bad-spelling cows singing how to “Eat More Chiken.”

Chick-Fil-A’s claim to fame is its chicken biscuit. The biscuit has 440 calories with the calorie breakdown being 48 grams of carbs, 16g of protein and 20g of fat, according to the eatery.

What Are Chick-Fil-A’s Prices?

Food Size Price
Chick–fil-A Chicken Biscuit   $2.19
Chick–fil-A Chicken Biscuit – Combo   $4.49
Chick-n-Minis 3 Pc. $2.29
Chick-n-Minis 4 Pc. $2.99

A Chick-Fil-A biscuit retails for a little more than $2. But you can find coupons.

What Time Does Chick-Fil-A Stop Serving Breakfast?

Chick-Fil-A stops serving breakfast at 10:30 a.m., giving customers four hours to get their morning menu items.

What Time Does Chick-Fil-A Start Serving Lunch?

Chick-fil-A’s stick to a uniform serving time across its restaurants. At 10:30 a.m., the restaurant switches over to a lunch menu and serves it until 10 p.m. close.

How Many Different Types Of Sauce Does Chick-Fil-A Have?

Chick-Fil-A has nine types of sauces that are sold nationally.

  • Chick-Fil-A sauce
  • Zesty Buffalo Sauce
  • Barbecue Sauce
  • Honey Roasted Barbecue
  • Sriracha Sauce
  • Polynesian Sauce
  • Sweet & Sour Sauce
  • Honey Mustard Sauce
  • Garden Herb Ranch Sauce

Why Is Chick-Fil-A Closed On Sundays?

Chick-Fil-A has long held the tradition to give its employees Sundays off as a day of rest. Math experts have said that the restaurant loses as much as $500 million annually for its Sunday-off policy, but its bottom line is still much more in the black than McDonald’s and Burger King.

How Do You Become A Chick-Fil-A Franchisee?

Chick-fil-A offers lucrative franchise opportunities for entrepreneurs. To become an operator, you have to complete a multi-week training program.

You’ll also be required to take business development courses and take advantage of franchise support. Click here for more information.

Did you know Chick-Fil-A has a secret menu? Check it out here.

Atlanta is having a restaurant renaissance. Hot chicken is the rage in Atlanta’s dining scene right now. But so are chicken and waffles.

Fast-casual is also the dining trend du jour around metro Atlanta restaurants. The concept involves mixing the quick accessibility of fast food with the casual dining experience. Food in Atlanta is also adapting to the various tastes of the migrants that come here to live.

Read more: 15+ essential soul food spots in Atlanta

The city has some good restaurants in each quadrant of the city: East, West, North, South. All you need to do is think about what you have a taste for. Italian? Soul food? Tex-Mex? Atlanta has it all.

For the latest in metro Atlanta’s food and drink scene, stay with Atlantafi.com.

Tee Johnson: Tee Johnson is the Founder and Editor-in-Chief of AtlantaFi.com, Atlanta’s independent hyper-local publication focused on news, restaurants, events, jobs, neighborhoods, and lifestyle. A 15+ year Atlanta resident and longtime journalist and content creator, she covers Travel News, Events, Business, Hair Care, and Money with a practical, Atlanta-first lens. Before launching the site, Johnson worked as a substitute teacher in Atlanta Public Schools and later in corporate roles at Home Depot’s Vinings offices. A marketer by training with a degree in business management, she grew frustrated with the fragmented, hard-to-find information about what was actually happening in the city. That gap led her to create AtlantaFi as a curated, one-stop resource for the pulse of Atlanta—#ATLHAPS—without the national noise. Editorial decisions remain independent; the publication does not accept products, meals, or services in exchange for coverage. As Editor-in-Chief, she oversees original local reporting and curated practical guides that help residents, visitors, and businesses discover and engage with the city. Readers turn to her work for timely event roundups, dining and neighborhood insights, business and travel updates, and straightforward money and lifestyle coverage grounded in firsthand observation of Atlanta. A devoted lover of all things Atlanta, Tee enjoys pickleball, a good margarita or bourbon, and walking the Atlanta Beltline. She can be reached for editorial inquiries at tjohnson@atlantafi.com (serious inquiries only).

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