Chick-fil-A is days away from opening its first two-story restaurant in metro Atlanta. The building is in Stockbridge, Georgia will open later in August.
The company recently made the announcement last year as part of its aggressive growth plans it will embark on over the years ahead.
Chick-fil-A To Build Two-Story Restaurant In Atlanta Area
The company says the eatery’s design will aid quicker ordering and faster convenience for customers.
“Understanding this desire for convenience, the locations for these tests were intentionally selected with the customers in mind, giving them more control over their desired experience and cutting down wait-time,” Khalilah Cooper, Chick-fil-A’s executive director of restaurant design, was quoted as saying in a news release.
Atlanta location will be part of two new restaurant concepts, with the other one being in New York City. The eateries will feature four dedicated Mobile Thru lanes, that have help ease wait times and make ordering easier, the company said.
Encouraged by the way the eatery’s customer service flourished during the COVID-era, the company is leaning into new digital formats to make interactions between the customer and Team Members as seamless as possible.
“Digital orders make up more than half of total sales in some markets – and growing – so we know our customers have an appetite for convenience,” Khalilah Cooper, executive director, restaurant design, said in a press release.
In addition to the new Mobile Thru lanes, the new restaurant concept will have the following features.
- A kitchen above the drive-thru lanes.
- Orders delivered directly to the customer in a space protected by the upper level.
- A walk-up concept designed for urban areas with heavy foot traffic.
- Ability to serve guests quickly who order ahead of time in the Chick-fil-A App.
“Understanding this desire for convenience, the locations for these tests were intentionally selected with the customers in mind, giving them more control over their desired experience and cutting down wait-time, while continuing to provide genuine hospitality and care to every guest,’ she said.
Final Word
Chick-fil-A has not elaborated on when exactly these new concepts will be built, but you can bet they will be constructed quickly as has been the restaurant’s M.O. in recent years.
Want some Chick-fil-A in Atlanta? You can check out our interactive Chick-fil-A location finder.
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