Thousands of Verizon customers in metro Atlanta and throughout Georgia found themselves without cellular service Wednesday, Jan. 14 as the wireless carrier experienced a widespread outage affecting voice calls, mobile data, and in some cases home internet connections.
About 10:20 p.m., the wireless carrier said the outage has been “resolved,” and that if customers were still having an issue, to restart their devices to reconnect to the network.
“For those affected, we will provide account credits. Details will be shared directly with customers. We sincerely apologize for the disruption,” the carrier said.
About 9 p.m. ET, Verizon promised “account credits” to affected customers as some users reported that their services were restored while others were still down.
“Today, we let many of our customers down and for that, we are truly sorry. They expect more from us,” the company said in a late statement. “We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers. We will make this right – for any customer affected, we will provide account credits and share updates soon.”
Verizon Network Outage Disrupts Service Across Atlanta, Much of U.S.
Reports began surging around midday, with users seeing their phones display “SOS” or “No Service” indicators instead of normal bars.
Downdetector, which aggregates user reports, recorded more than 170,000 outage complaints nationwide by early afternoon, with peaks exceeding 200,000–300,000 in some tracking updates. Atlanta ranked among the top reported cities, alongside other major markets like New York, Chicago, Houston, Dallas, Philadelphia, Miami, and Charlotte.
Verizon confirmed the issue in statements to customers and media outlets.
“We are aware of an issue impacting wireless voice and data services for some customers,” the company said. “Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.”
The outage appeared most pronounced across the eastern United States, though scattered reports came from western states including California, Washington, Arizona, and Colorado.
Some maps suggested heavy impact east of the Mississippi River, with Texas also seeing significant disruptions.
In Atlanta, frustrated commuters reported being unable to use ride-sharing apps, navigation services, or contact family during the afternoon rush.
Business owners in Midtown and Buckhead noted payment processing delays for customers relying on mobile hotspots or Verizon-provided services.
Emergency access remained available in most cases: Phones in SOS mode typically allow 911 calls even without full service. iPhone users with models 14 or newer could also use satellite emergency texting if needed.
However, officials in some jurisdictions reminded residents to use landlines, other carriers’ phones, or visit a fire/police station if cellular 911 failed.
Late Wednesday evening, Verizon posted this on social media: “Verizon’s team is on the ground actively working to fix today’s service issue that is impacting some customers. We know this is a huge inconvenience, and our top priority is to get you back online and connected as fast as possible. We appreciate your patience while we work to resolve this issue.”
The disruption also affected Verizon’s home internet (Fios and 5G Home) in certain areas, leaving some households without broadband during the outage window.
Even late into the evening, no official cause had been publicly disclosed by Verizon, though speculation on social platforms ranged from network core issues to possible routing or authentication failures.
This marks one of the larger Verizon service interruptions in recent memory, following a comparatively quiet period since previous major events in 2024.
Atlanta residents experiencing ongoing issues are advised to monitor Verizon’s official support channels, try basic troubleshooting (such as restarting devices or toggling airplane mode), or connect via Wi-Fi for messaging apps like iMessage or RCS-enabled texts.
We’ll continue to update this story as service is restored and more details emerge.
How Can I Find Out If Verizon Has an Outage in My Area?
There are two ways you can find out whether Verizon is down in your area.
- Sign in to your My Verizon account: Use your phone or laptop to sign in. If Verizon knows about a network outage in your area, you’ll see a Network Notification alert at the top of your screen.
- Check your network status with Verizon Fios online.
- Visit Downdetector.com to see whether other users have reported outages and down times as well as when service was reported to be working again.
Final Word
Verizon definitely has had some outage issues over the past few days. When your phone breaks, you can take it to a place to get it fix.
When your cell phone data is down, there’s little you can do.
Who has the fastest internet speed in Atlanta? The answer might surprise you.
This is a developing story. Check back for updates.
