Delta Air Lines knows that it stumbled badly when it announced big changes to who can access its Sky Club lounges.
Speaking at an Atlanta event this week, Delta CEO Ed Bastian said the announced changes have not been cleared for takeoff.
“No question, we probably went too far in doing that,” Bastian said on Monday at a Rotary Club of Atlanta meeting.
Earlier in the month, Delta announced sweeping changes to who can access its lounges and how elite status members could earn reward points. The changes were not too popular on social media.
“Our team wanted to kind of rip the BandAid off and didn’t want to have to keep going through this every year with changes and nickel and diming and whatnot, and I think we moved too fast.”
Elite status holders will have to wait and see what Delta does to retain Sky Club access for American Express card holders, who were to be shut out of the lounges in the new year.
“There will be modifications that we will make, and you will hear about it sometime over the next few weeks,” he went on to say.
Final Destination
Even with the changes, you can bet that Delta will still look to reward elite status members who earn a set number of MQDs and Medallion Qualifying Miles (MQM) or Medallion Qualifying Segments (MQS).
MQD earnings are tied to the cost of your ticket while MQM is based on miles flown.
